---
title: "Cancellation policy | GymSetora"
description: "How a gym cancels its GymSetora subscription: cancel any time, no fee, access until the paid period ends and no further renewals."
url: https://www.gymsetora.com/cancellation
updated: 2026-10-23
---

# Cancellation policy

Last updated 23 October 2026

This policy explains how a gym cancels its GymSetora subscription and what happens afterwards. It applies to the gym’s plan and add-ons. Memberships your members buy from your gym are between your gym and the member.

## 1. How to cancel

- The gym owner can cancel at any time from **Billing** in the GymSetora app.
- You can also message us on [WhatsApp](https://wa.me/919328819265?text=Hi%2C%20I%27d%20like%20to%20know%20more%20about%20GymSetora) or email [[email protected]](https://www.gymsetora.com/cdn-cgi/l/email-protection#3f4c4a4f4f504d4b7f5846524c5a4b504d5e115c5052) with your gym name and registered phone number; we confirm the cancellation in writing.
- There is no cancellation fee, no notice period and no call or form required to cancel.

## 2. When it takes effect

Cancelling stops the next renewal. Your plan stays fully active until the end of the month or year you have already paid for, and no further payment is taken. The automatic-payment mandate with Razorpay or Stripe is cancelled with it.

## 3. Free trial

The 14-day free trial needs no card, so there is nothing to cancel. If you don’t choose a plan, the gym is paused when the trial ends and you are never charged.

## 4. After the paid period ends

- The staff app, check-in kiosk and member app stop working; the owner can still sign in to Billing to restart.
- Export your data from the app before the paid period ends. After that, ask us and we will send an export for as long as the data is kept under our [privacy policy](https://www.gymsetora.com/privacy#retention).
- Restarting a plan restores the gym with its data, as long as the data has not yet been deleted.

## 5. Failed renewals

If a renewal payment fails, the gym keeps full access for a 7-day grace period while payment is updated. If it is still unpaid after that, the gym is paused until the dues are paid. This is not a cancellation.

## 6. Cancellation by us

We may suspend or end an account that breaks our [terms](https://www.gymsetora.com/terms) or [acceptable use policy](https://www.gymsetora.com/acceptable-use). Unless the law or the seriousness of the breach requires otherwise, we warn the owner first and give time to fix it.

## 7. Refunds

Whether a payment is refunded is covered by our [refund policy](https://www.gymsetora.com/refund).