--- title: "Gym member retention: No-Show and Churn Radar | GymSetora" description: "Find members who stopped coming with the No-Show Radar, log follow-ups, and on Pro let Churn Radar score risk nightly and send WhatsApp win-backs." url: https://www.gymsetora.com/features/member-retention updated: 2026-10-22 --- [Home](https://www.gymsetora.com/) › [Features](https://www.gymsetora.com/features) › Retention Retention # Stop gym members quietly leaving: No-Show Radar and Churn Radar GymSetora's No-Show Radar lists members who haven't checked in for 10 days by default, so staff can follow up and log the outcome. On Pro, Churn Radar also scores every member each night on falling attendance, expiry, unpaid dues and days since the last visit, opens a call task for high-risk members and can send a WhatsApp win-back. Growth+ [Start 14-day free trial](https://app.gymsetora.com/signup) [Ask on WhatsApp](https://wa.me/919328819265?text=Hi%2C%20I%27d%20like%20to%20know%20more%20about%20GymSetora) ## How it works 1. **Set your no-show window** Ten days by default; choose anything from 1 to 90 days. 2. **GymSetora checks every night** Members who haven't come in for that long appear on the No-Show Red List for the desk. 3. **Staff follow up** Message, call or speak to the member, and log the channel and the outcome. 4. **Churn Radar ranks the risk** On Pro, every member gets a nightly risk score, and high-risk members get a call task. ## What is the No-Show Red List? A daily list of active members who have stopped coming, based on the window you choose. Staff log each follow-up — WhatsApp, phone call or in person — with an outcome: will return, injured, travelling, timing issue, unhappy, no response or cancelled. That turns guesswork into a record you can review. ## How does Churn Radar score members? - Attendance: check-ins in the last 14 days compared with the 30 days before. - Expiry: whether the membership is about to lapse or has lapsed. - Dues: unpaid balance on the member's account. - Gap: days since the member's last visit. The points add up to a score from 0 to 100 and a level: low, medium, high or critical. Because the score is rule-based rather than a black box, staff can see exactly which factors put a member at risk. ## What happens to high-risk members? Each high or critical member gets one call task for the desk. If the member comes back, the task closes itself; if they pause or cancel, it is cancelled. You can also switch on a WhatsApp win-back message for critical members, sent at most once every 14 days. Retention at a glance | No-show window | 10 days by default, 1–90 days | | --- | --- | | Follow-up log | Channel + outcome for every contact | | Churn score | 0–100 from attendance, expiry, dues and visit gap | | Levels | Low, medium, high, critical | | Scored | Every night, or on demand by the owner | | Win-back | Optional WhatsApp to critical members, at most every 14 days | | Plans | No-Show Radar: Growth+. Churn Radar: Pro and Enterprise | ## Which plan includes it? - Growth+ No-Show Radar lists members who haven't visited in 10 days by default — you choose the window - Growth+ Log every follow-up — WhatsApp, call or in person — with the outcome, such as will return, injured or travelling - Pro+ Churn Radar scores every member each night on falling attendance, expiry, unpaid dues and days since the last visit, and opens a call task for high-risk members - Pro+ The score is rule-based, so staff see exactly why a member is at risk - Pro+ Optional WhatsApp win-back message to members at critical risk, at most once every 14 days [Compare plans and prices](https://www.gymsetora.com/pricing) ## Retention: questions owners ask **How do I find gym members who have stopped coming?** GymSetora's No-Show Radar lists every active member who hasn't checked in for 10 days by default, or the window you choose from 1 to 90 days, so the desk can follow up before the membership lapses. Growth+ **Is Churn Radar an AI model?** No. GymSetora's Churn Radar uses transparent rules — attendance trend, expiry, unpaid dues and days since the last visit — so staff can see exactly why a member scored high. Pro+ **Can GymSetora message at-risk members automatically?** Yes, if you switch it on. Churn Radar can send a WhatsApp win-back message to members at critical risk, at most once every 14 days per member. Pro+ **Which plans include the retention tools?** The No-Show Radar and follow-up log are included from Growth up. Churn Radar, with risk scores, call tasks and WhatsApp win-back, is included in Pro and Enterprise. Growth+ Pro+ ## Related - [Automatic WhatsApp fee reminders for gyms](https://www.gymsetora.com/features/whatsapp-fee-reminders) GymSetora sends WhatsApp renewal reminders 3 days and 1 day before expiry, on the day and 3 days after, with a Pay button that pays your own UPI ID. - [QR check-in kiosk for gyms on any phone](https://www.gymsetora.com/features/qr-check-in-kiosk) Turn any phone or tablet into a gym check-in kiosk. A changing QR pass stops sharing, and expired plans, unpaid dues and repeat scans are blocked. - [Pricing: gym software plans from ₹999/month](https://www.gymsetora.com/pricing) GymSetora plans for Indian gyms: Starter ₹999, Growth ₹1,999, Pro ₹2,999 and Enterprise ₹5,999 a month, GST included. 14-day free trial, no card. Start today ## Bridge every gym to growth. Bring your member list from Excel, collect fees by UPI to your own account and let members check in with a QR. Try every self-serve plan free for 14 days. [Start 14-day free trial](https://app.gymsetora.com/signup) [Staff sign in](https://app.gymsetora.com/login) No card required · Prices include GST [Chat with us on WhatsApp](https://wa.me/919328819265?text=Hi%2C%20I%27d%20like%20to%20know%20more%20about%20GymSetora)