---
title: "Refund policy | GymSetora"
description: "How cancelling a GymSetora plan works and when a subscription payment can be refunded."
url: https://www.gymsetora.com/refund
updated: 2026-10-17
---

# Refund policy

Last updated 2 November 2026

This policy covers payments a gym makes to GymSetora for its plan and add-ons. Fees your members pay to your gym go straight to your own UPI ID or account, so refunds of membership fees are between your gym and the member.

## 1. Try before you pay

Starter, Growth and Pro come with a 14-day free trial with no card required, so you can check that GymSetora fits your gym before paying anything.

## 2. Cancelling

The gym owner can cancel any time from the billing page in GymSetora. Your plan stays active until the end of the month or year you have already paid for, and it will not renew after that.

## 3. Refunds

- Monthly plans: payments are non-refundable. You can cancel at any time and keep access until the end of the month you paid for.
- Yearly plans: full refund if you ask within 14 days of payment. No refund after 14 days.
- If you were charged twice or charged in error, we refund the extra amount in full.
- Approved refunds go back to the original payment method within 7 working days, along with a GST credit note.

## 4. Failed renewals

If a renewal payment fails, you keep using GymSetora for a 7-day grace period while you update payment. No extra charge is made for the grace period.

## 5. Ask for a refund

Message us on [WhatsApp](https://wa.me/919328819265?text=Hi%2C%20I%27d%20like%20to%20know%20more%20about%20GymSetora) or email [[email protected]](https://www.gymsetora.com/cdn-cgi/l/email-protection#384b4d4848574a4c785f41554b5d4c574a59165b5755) with your gym name and the payment reference from your invoice.