---
title: "Shipping and delivery policy | GymSetora"
description: "GymSetora is online software: nothing is shipped. Access is delivered instantly by email and in the app after signup or payment."
url: https://www.gymsetora.com/shipping
updated: 2026-10-23
---

# Shipping and delivery policy

Last updated 23 October 2026

GymSetora is gym management software delivered online (software as a service). We do not sell or ship physical goods, so no shipping charges apply and there is nothing to deliver to an address.

## 1. How the service is delivered

- **Free trial:** your gym is created and you are signed in as soon as signup is complete.
- **Paid plans and add-ons:** activated automatically on your account as soon as the payment gateway confirms the payment, normally within a few minutes.
- A GST tax invoice for every payment is available under Billing in the app.
- The service is used in a web browser at app.gymsetora.com; members use the member app in their browser. Nothing has to be installed.

## 2. Hardware

Turnstiles, biometric readers and other hardware are bought from third-party suppliers, who are responsible for delivering them. Where we help with on-site setup (for example in Kolkata), the visit is agreed with you in writing.

## 3. If access does not arrive

If your plan is not active within 1 hour of a successful payment, message us on [WhatsApp](https://wa.me/919328819265?text=Hi%2C%20I%27d%20like%20to%20know%20more%20about%20GymSetora) or email [[email protected]](https://www.gymsetora.com/cdn-cgi/l/email-protection#44373134342b363004233d293721302b36256a272b29) with your gym name and the payment reference. We will activate it or, if that is not possible, refund the payment under our [refund policy](https://www.gymsetora.com/refund).