---
title: "Terms of service | GymSetora"
description: "The terms that apply when a gym uses GymSetora: the free trial, plans and billing, acceptable use and responsibilities."
url: https://www.gymsetora.com/terms
updated: 2026-10-17
---

# Terms of service

Last updated 2 November 2026

These terms are an agreement between Sahil Afridi, trading as GymSetora (“GymSetora”, “we”) and the gym business that signs up (“you”). By creating an account you accept them on behalf of your business.

## 1. The service

GymSetora is gym management software delivered online. Features depend on the plan you choose, as shown on our [pricing](https://www.gymsetora.com/#pricing). We may improve or change features; we will not remove a core feature of a paid plan during a period you have already paid for.

## 2. Free trial

Starter, Growth and Pro start with a 14-day free trial with no card required. If you don’t choose a plan by the end of the trial, the gym is paused: the staff app, check-in kiosk and member app stop working, but the owner can still sign in to billing and restart by paying.

## 3. Plans, prices and billing

- Prices are in Indian rupees and include 18% GST. We issue a GST invoice for every payment.
- Plans are billed monthly or yearly in advance and renew automatically until cancelled.
- If a renewal payment fails, your account stays usable for a 7-day grace period while you update payment; after that it is paused until the dues are paid.
- We will give at least 30 days’ notice before changing the price of your plan; the new price applies from your next renewal.
- Refunds are covered by our [refund policy](https://www.gymsetora.com/refund) and cancellation by our [cancellation policy](https://www.gymsetora.com/cancellation).

## 4. Your data

You own the data you and your members put into GymSetora. You are responsible for having a lawful basis and, where needed, consent to record your members’ data, and for what you send them on WhatsApp. We process it only to provide the service, as described in our [privacy policy](https://www.gymsetora.com/privacy). The owner can export the gym’s full data at any time. Our [data processing agreement](https://www.gymsetora.com/dpa) forms part of these terms.

## 5. Acceptable use

Our [acceptable use policy](https://www.gymsetora.com/acceptable-use) forms part of these terms. In short:

- Keep staff logins private and switch on two-factor authentication for owner and admin accounts.
- Don’t send spam or messages members haven’t agreed to receive, and follow WhatsApp’s Business and Commerce policies.
- Don’t try to access another gym’s data, probe or overload the service, or resell it without our written permission.

## 6. Third-party services

UPI apps, payment gateways, WhatsApp and turnstile hardware are provided by third parties. Fee money paid by UPI goes directly to your own UPI ID; GymSetora does not hold or settle it. We are not responsible for outages or changes in those services.

## 7. Availability and liability

We work to keep GymSetora available and your data safe, but the service is provided “as is”. To the extent the law allows, our total liability is limited to the fees you paid us in the 12 months before the claim.

## 8. Cancelling and ending

The owner can cancel at any time from the billing page in GymSetora; your plan stays active until the end of the period you have paid for and does not renew. We may suspend an account that breaks these terms or stays unpaid after the grace period.

## 9. Governing law

These terms are governed by the laws of India. Courts at Kolkata, West Bengal have exclusive jurisdiction.