Shipping and delivery policy
Last updated
GymSetora is gym management software delivered online (software as a service). We do not sell or ship physical goods, so no shipping charges apply and there is nothing to deliver to an address.
1. How the service is delivered
- Free trial: your gym is created and you are signed in as soon as signup is complete.
- Paid plans and add-ons: activated automatically on your account as soon as the payment gateway confirms the payment, normally within a few minutes.
- A GST tax invoice for every payment is available under Billing in the app.
- The service is used in a web browser at app.gymsetora.com; members use the member app in their browser. Nothing has to be installed.
2. Hardware
Turnstiles, biometric readers and other hardware are bought from third-party suppliers, who are responsible for delivering them. Where we help with on-site setup (for example in Kolkata), the visit is agreed with you in writing.
3. If access does not arrive
If your plan is not active within 1 hour of a successful payment, message us on WhatsApp or email [email protected] with your gym name and the payment reference. We will activate it or, if that is not possible, refund the payment under our refund policy.