GymSetora questions and answers

GymSetora is gym management software built for Indian gyms. On every plan it handles members, fee collection by UPI QR, QR check-in with anti-passback, lockers, cash vs UPI reconciliation and a member app with a QR pass and receipts. Higher plans add the No-Show Radar, trainer payouts, automatic WhatsApp reminders, turnstiles, GST invoices and multi-branch reports.

All plans

GymSetora has four plans: Starter ₹999, Growth ₹1,999, Pro ₹2,999 and Enterprise ₹5,999 a month. All prices include 18% GST and you get a GST invoice. Paying yearly gets you 2 months free, and Starter, Growth and Pro start with a 14-day free trial with no card required.

No. The GymSetora check-in kiosk runs in the browser on any phone or tablet with a camera, and members scan in with the QR in their member app. Turnstiles and flap barriers are optional: eSSL, ZKTeco and Hikvision devices connect on Pro and Enterprise, or on Growth with the ₹699/month turnstile add-on.

All plansPro+ or add-on

Yes. Upload your member list to GymSetora as an Excel (.xlsx) or CSV file and columns such as name, phone, email, expiry date and dues are matched automatically, so old balances come across. This is included on every plan.

All plans

GymSetora sends automatic WhatsApp renewal reminders 3 days and 1 day before a membership expires, on the expiry day and 3 days after, at 10:00 AM IST. They come from GymSetora's managed WhatsApp number, or from your own WhatsApp Business number once you connect it. Automatic reminders are on Pro and Enterprise, or on Growth with the ₹499/month WhatsApp add-on, and you switch each one on in settings.

Pro+ or add-on

Yes. GymSetora shows a dynamic UPI QR for the exact amount due, and the member pays straight to your own UPI ID from any UPI app, with 0% commission taken by GymSetora. Cash and UPI are then reconciled so the drawer matches the books. Available on every plan.

All plans

Yes. GymSetora creates GST tax invoices with CGST and SGST, or IGST for inter-state supply, and exports a GSTR-1 report for your filing. GST billing is on Pro and Enterprise, or on Growth with the ₹349/month GST add-on.

Pro+ or add-on

GymSetora connects eSSL, ZKTeco and Hikvision turnstiles and flap barriers. An offline whitelist keeps the gate opening for paid-up members if the internet drops. Turnstile support is on Pro and Enterprise, or on Growth with the turnstile add-on.

Pro+ or add-on

The GymSetora No-Show Radar lists members who haven't checked in for 10 days by default, and you can set your own window, so staff can follow up before the membership lapses. It is included from the Growth plan up.

Growth+

Yes. Run 2 branches on Pro and 3 or more on Enterprise, with branch-wise reports. Enterprise member and branch limits are set to fit your chain.

Pro+

GymSetora protects staff logins with two-factor authentication, keeps an audit log of logins and staff actions, and lets only the owner export the gym's full data. Members can be anonymised on request, in line with the Digital Personal Data Protection (DPDP) Act 2023. These controls are on every plan.

All plans

Choose a plan from the billing page in GymSetora to carry on. If you don't, the gym is paused: the staff app, check-in kiosk and member app stop working, but the owner can still sign in to the billing page and restart by paying. No card is needed to start the trial.

Yes. Every GymSetora price on this page includes 18% GST, and you get a GST invoice for each payment, so the price you see is the price you pay.

Yes. Paying yearly gets you 2 months free: Starter is ₹9,990 a year instead of ₹11,988, Growth ₹19,990, Pro ₹29,990 and Enterprise ₹59,990.

Starter up to 100 members and 1 branch; Growth up to 350 members and 1 branch; Pro up to 1,000 members and 2 branches; Enterprise has custom member limits and 5 or more branches.

Add-ons let a Growth gym switch on one Pro feature without upgrading: Official WhatsApp Cloud API (₹499/month), Biometric turnstile / flap barrier bridge (₹699/month), GST billing & GSTR-1 export (₹349/month), Card autopay mandates (₹399/month). All four are already included in Pro and Enterprise. Starter can't add them; move to Growth or Pro instead.

Enterprise starts at ₹5,999 a month for chains with 3 or more branches. Member and branch limits are set to fit your chain, and you can run the app on your own domain. Enterprise is set up with our team, so message us on WhatsApp to start.

Pro+Enterprise

No. GymSetora sends reminders from its own managed WhatsApp number, so you can start straight away. You can connect your own WhatsApp Business number later and reminders will come from your number instead.

Pro+ or add-on

The automatic schedule is fixed: 3 days and 1 day before expiry, on the expiry day and 3 days after, at 10:00 AM IST. Staff can also send a one-tap renewal reminder from any member's profile on any day.

Pro+ or add-on

No. The Pay button opens the member's UPI app with your own UPI ID and the amount filled in, so the money goes straight to your bank account. GymSetora takes no commission.

Pro+ or add-onAll plans

Automatic WhatsApp reminders are included in the Pro and Enterprise plans. On Growth they are a ₹499 a month add-on (prices include GST). Starter can send reminder links from the staff phone's own WhatsApp. Every self-serve plan starts with a 14-day free trial.

Pro+ or add-onAll plans

No. Members pay your own UPI ID directly, so GymSetora takes 0% commission on fees. Your bank's normal UPI terms apply.

All plans

Any UPI app works with the GymSetora QR, including Google Pay, PhonePe, Paytm, BHIM and bank apps, because it is a standard UPI payment request to your UPI ID.

All plans

No. The money goes straight to your bank without a payment gateway, so GymSetora can't see it arrive. Staff record the payment, and renewals made in the member app wait for staff approval. The reconciliation report helps you check UPI payments against your bank statement.

All plans

Yes. Staff record each payment as UPI, cash or card, every payment gets a numbered receipt, and cash is kept separate from UPI so the drawer can be checked at closing.

All plans

Any phone or tablet with a camera. The kiosk runs in the browser, so there is no scanner or special hardware to buy.

All plans

No. The GymSetora member pass QR keeps changing and only works at your gym, so screenshots and forwarded passes are refused at the kiosk.

All plans

Yes. GymSetora only lets a member in when their plan is active for today and their unpaid dues are within the limit you set. Everyone else is sent to the desk.

All plans

GymSetora closes any visit that is still open after 5 hours, so attendance reports stay clean. Members who step out and return within 30 minutes continue the same visit.

All plans

Yes. GymSetora works with eSSL and ZKTeco terminals set to ADMS (“Cloud Server”) mode through its gateway app. The older pull mode is not supported, so check the mode setting on your machine.

Pro+ or add-on

Yes, for paid-up members using a card, fingerprint or printed code. The GymSetora gateway keeps a local list of who is allowed in, stores every scan and syncs it when the internet is back. The exit always opens.

Pro+ or add-on

Yes, a small always-on device on the gym network: a Windows PC, Raspberry Pi or mini-PC runs the GymSetora gateway app that talks to your turnstile or terminal.

Pro+ or add-on

Turnstile and biometric integration is included in Pro and Enterprise. On Growth it is a ₹699 a month add-on (prices include GST). Starter gyms can use the phone or tablet check-in kiosk instead.

Pro+ or add-onAll plans

Gym and fitness centre services are usually taxed at 18% GST under SAC 999723, which is what GymSetora sets by default: 9% CGST plus 9% SGST within your state. Check your own case with your CA; the rate and SAC can be changed in settings.

Pro+ or add-on

GymSetora exports GSTR-1 as a JSON file in the GST portal's upload format and as an Excel workbook, covering B2B, B2C, credit notes, the SAC summary and document series for the month.

Pro+ or add-on

No. Once GST billing is on, GymSetora issues a tax invoice for every payment staff record. Payments recorded before you switched it on can be invoiced in one go.

Pro+ or add-on

GST billing is included in Pro and Enterprise. On Growth it is a ₹349 a month add-on (prices include GST).

Pro+ or add-on

No. The GymSetora member app opens in the phone's browser and can be added to the home screen like an app, so there is nothing to download from an app store.

All plans

Staff can give any member a one-time login link valid for 15 minutes, on every plan. With automatic WhatsApp on Pro and Enterprise, or the Growth add-on, members can also log in with a code sent to their WhatsApp.

All plansPro+ or add-on

Yes. The member pays by UPI to your own UPI ID and enters the UPI reference number. Staff approve the renewal once the money shows in your account, and the receipt is issued.

All plans

Yes. Members see your class timetable and can book or cancel a class from the GymSetora member app on every plan.

All plans

Yes. Set a percentage, a flat fee per payment, or both for each trainer, and GymSetora adds the commission to the trainer's pending payouts whenever an assigned client pays.

Growth+

You add them as deductions on the draft payroll: TDS, PF, ESI, professional tax, advance recovery, loss of pay and late fines, alongside earnings such as bonus and overtime. GymSetora does not file these with the government for you.

Growth+

Staff punch in with a biometric reader or card, or staff are marked at the desk. Late arrivals are marked against each person's shift, and payroll is built from the month's attendance.

Growth+

Trainer commissions, payouts and staff payroll are included from the Growth plan up: Growth, Pro and Enterprise.

Growth+

GymSetora's No-Show Radar lists every active member who hasn't checked in for 10 days by default, or the window you choose from 1 to 90 days, so the desk can follow up before the membership lapses.

Growth+

No. GymSetora's Churn Radar uses transparent rules — attendance trend, expiry, unpaid dues and days since the last visit — so staff can see exactly why a member scored high.

Pro+

Yes, if you switch it on. Churn Radar can send a WhatsApp win-back message to members at critical risk, at most once every 14 days per member.

Pro+

The No-Show Radar and follow-up log are included from Growth up. Churn Radar, with risk scores, call tasks and WhatsApp win-back, is included in Pro and Enterprise.

Growth+Pro+

Yes. A GymSetora workout plan has up to 7 split days that trainers name themselves, such as Push, Pull and Legs, each with exercises, sets, reps, rest and an optional video link.

Pro+

In the GymSetora member app on their phone. Clients can also log the reps and weight for each set, so trainers see their progress.

Pro+

No. In GymSetora a trainer sees and edits only the clients assigned to them. Owners and managers can see every client and plan.

Pro+

PT coaching with workout and diet plans is included in the GymSetora Pro and Enterprise plans.

Pro+

Yes. GymSetora runs 2 branches on Pro and 5 or more on Enterprise under one login, with branch-wise reports of admissions, renewals, expenses and inter-branch visits.

Pro+

Yes, if you sell them a universal pass. GymSetora checks them in at any branch and credits each visit to the branch they visited, settled between branches every month.

Pro+

Pro covers 2 branches. Enterprise covers 5 or more, with member and branch limits set for your chain; message GymSetora on WhatsApp to set it up.

Pro+

Upload your member list to GymSetora as an Excel (.xlsx) or CSV file. Columns such as name, phone, expiry date and dues are matched automatically, and you get a summary of imported members, duplicates and any rows with errors.

All plans

Yes. A dues column is imported as each member's opening balance, so staff can collect it, but it is never counted as income in your reports.

All plans

One file can hold up to 10,000 members. The total still has to fit your plan's member limit; if a file would go over it, GymSetora imports nothing and tells you.

All plans

No. GymSetora's check-in kiosk runs in the browser on any phone or tablet with a camera, and members pay fees by UPI QR straight to your own UPI ID. Turnstiles, WhatsApp automation and autopay can be added later.

All plans

GymSetora supports eSSL and ZKTeco terminals in ADMS (Cloud Server) push mode and Hikvision access terminals, plus Ethernet relay boards for turnstiles and flap barriers, all through its gateway app.

Pro+ or add-on

No. UPI payments go to your own UPI ID and Razorpay autopay uses your own Razorpay account, so member money always settles straight to the gym.

All plansPro+ or add-on

Yes. GymSetora works with eSSL and ZKTeco terminals set to ADMS (Cloud Server) push mode, through its gateway app on a PC or Raspberry Pi at the gym. Pull mode is not supported.

Pro+ or add-on

Choose a terminal that supports ADMS (Cloud Server) push mode, and message GymSetora on WhatsApp with the model before you buy. Command formats differ between firmware versions, so every installation is tested with a live scan and unlock.

Pro+ or add-on

No. Fingerprint and face templates stay on the eSSL or ZKTeco terminal. The GymSetora gateway keeps only member codes, first names, card numbers and pass dates.

Pro+ or add-on

Yes. GymSetora connects Hikvision access terminals over the gym network through its gateway app. The terminal checks faces and cards, and GymSetora records each scan and applies your entry rules.

Pro+ or add-on

Yes, for paid-up members. The GymSetora gateway keeps a local list of who may enter and syncs every scan when the internet is back.

Pro+ or add-on

Turnstile and access-terminal integration is included in Pro and Enterprise, or on Growth with the ₹699 a month turnstile add-on.

Pro+ or add-on

No. GymSetora can send from its managed WhatsApp number straight away. Connecting your own WhatsApp Business number is optional.

Pro+ or add-on

Enter the phone number ID and access token from your Meta WhatsApp Business account in GymSetora settings. The token is stored encrypted, and your account needs the same message templates approved by Meta.

Pro+ or add-on

Automatic WhatsApp messages are included in Pro and Enterprise, or on Growth with the ₹499 a month WhatsApp add-on.

Pro+ or add-on

Yes. GymSetora uses your gym's own Razorpay account, so autopay payments settle straight into your account and GymSetora is never the merchant.

Pro+ or add-on

Yes. Through your Razorpay account, members can set up autopay by card or UPI AutoPay from the GymSetora member app.

Pro+ or add-on

Autopay is included in Pro and Enterprise, or on Growth with the ₹399 a month autopay add-on. Razorpay's own fees are separate.

Pro+ or add-on